Frequently Asked Questions
Q: How can I contact someone if I have a question?
A: You can reach us by calling 1-757-643-6766 Monday - Sunday 24/7
You can also email us at firstname.lastname@example.org
Q: Why is my credit card being declined?
A: The Real Barber Plug requires the card owner to provide the exact billing address for the billing fields when you check out. Even if you format the address differently it will be denied. Please contact us if it continues to deny your payment.
Q: How can I view the status of orders that have been placed?
A: Go to the top link to Login to check the status of your order.
Q: What will shipping cost me?
A: All products have free shipping options. Upgraded Express USPS Shipping is extra charge.
Q: How long will it take to process my order?
A: Most orders are processed on the same day. If you place your order before 3:00pm EST your order is shipped that dayi the item is in stock
Q: When can I expect my order?
A: It takes about 1 - 4 business days to most of the 48 US contiguous states. Other states and territories may have slightly longer delivery times. During holidays and poor weather, shipping could take about 4 - 7 business days.
Q: Do you ship to Canada or internationally?
A: No, but we ship to military APO/FPO via USPS
Q: What forms of payment do you accept?
A: We accept Visa, Master Card, American Express, Discover, Cashapp and PayPal.
Q: Is it safe to use my credit card?
A: Yes! We are a Trust Certified Google Store. We never see or store your payment information.
Q: Why is my credit card not accepted?
A: Billing address HAS to match your address that is associated with your credit card.
Q: Are your products new and genuine?
A: We only sell new, genuine products in their original packaging.
Q: Do you have a physical store?
A: Yes have a traditional brick and mortar store located at 901 48th street Newport News, Va 23607.
Q: What is your return policy?
You may return an item within 2-3 days of the delivery date. Return shipping charges will be paid by the customer. A refund will be issued for the cost of the merchandise minus the original cost of shipment and is subject to up to a 20% restocking charge.
If the inspection of the item reveals the item to be used, the customer will be responsible for the cost of the return shipping of the item back to the customer or a restocking fee of 50% will be applied in addition to any and all shipping charges associated with the product.
Returned items must have a copy of the sales receipt plus all packaging, including warranty cards, instructions, etc. The merchandise and packaging must be in new condition. Returns must be packed inside a shipping carton with adequate packing.
''All defective machines must be sent to the respective manufacturer for warranty service''( Wahl, Andis, Babyliss, Oster, Gamma+/SC.)
If you would like to return a Wahl, Andis, Babyliss or Oster Machine, it must be in new and unused condition with all original documentation and accessories included in the original box. We will refund the cost of the machine minus a 20% restocking fee and any applicable shipping charges incurred (actual shipping cost if order was sent through free shipping) after we inspect the machine to be in new and unused condition.
If the shipment is damaged (visible or concealed):
Have the delivery driver person note on the freight bill of lading the nature and extent of damages.
Notify the Transportation Company’s office to inspect the merchandise
File a claim for damages at once. In filing a claim, you may make a cash adjustment with the Transportation Company for full value, arrange to have repairs made, or replace the merchandise.
If the damage is unnoticed until the merchandise is unpacked, notify the Transportation Company’s office immediately and ask to have it inspected.
Do not destroy any packing materials until the shipment is inspected and the claim is settled. Normal wear and tear of the packaging materials is anticipated, but the final responsibility for protecting the original packing materials is the customer’s.
Undeliverable Packages ( Return to sender )
There will be a 20% restocking fee plus any applicable shipping charges for any packages returned to us for reasons beyond our control.
- Wrong address provided by the customer at the time of check out.
- No one available to receive the package ( return to sender ).
- Vacant address.
- Packages not picked up on time after delivery attempt and/or after delivery attempt notice is left by the carrier.
Does not apply to orders with that purchased our "Shipping Insurance"
What happens if my package is missing or stolen ?
If you got confirmation that your package was delivered and left in a specific location but you are unable to locate the package please us immediately for further assistance.
If the package was stolen, we can assist you with the process. Please have all the information pertaining to the package ready so you can inform our shipping agent.
If you need a tracking number or an invoice to complete any carrier related process please feel free to contact us and we will be more than happy to provide you with the information required.
Our return address is:
Destinee Distributors, Inc AKA The Real Barber Plug
901 48th Street
Newport News, Va 23607